Return &  Refund Policy

At Bear Root Marketing, we strive to ensure you’re satisfied with every purchase. Because our offerings include both custom marketing materials and ready-made merchandise, we’ve outlined our return policy below:

Custom Marketing Materials

All custom-designed physical marketing materials are non-returnable, non-refundable, and not eligible for exchange. This includes any products that are made-to-order, personalized, or tailored to your brand.

Please review all proofs and project details carefully before final approval. Once production begins, changes cannot be made.

Stock Merchandise

We accept returns on non-custom, stock merchandise (e.g., branded apparel, accessories, or promotional goods) within 30 days of delivery. To be eligible for a return:

• • Items must be unused, in original packaging, and in resellable condition.
  • A 5% administrative fee will be deducted from all approved refunds.
  • Original shipping fees are non-refundable.
  • Customers are responsible for return shipping costs.

To initiate a return, please contact us at [Insert Email Address] with your order number and reason for return.

Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund (minus the 5% fee) will be processed to your original payment method within 7–10 business days.

Questions?

For any return-related inquiries, contact us at